Frequently Asked Questions

Frequently Asked Questions

• I already signed up for the Blackmores Sydney Running Festival, will I be automatically transferred to the virtual event

  No. All participants who registered for the 2020 Blackmores Sydney Running Festival (including those who have withdrawn or deferred their entry to 2021) will receive a free entry into the virtual run. Eligible participants have be sent an email with instructions on how to redeem their free entry. If you did not receive this email, please contact our customer service team for support – info@sydneyrunningfestival.com.au

   

   

• When do I have to complete my virtual run?

  All participants have between 00:01 AEST Sunday 20 September 2020 and 23:59 AEST Sunday 8 November 2020 to complete their virtual run and submit their results.

• I am already signed up, can I change my distance

  Yes, you can change your distance. Please send an email to our customer service team – info@sydneyrunningfestival.com.au – and they will be able to assist you with processing the change. In the email please include the full name on the registration, your current event and the event you wish to change in to. No admin fee applies for race changes. 

• Can I sign up and take part in more than one distance?

  Yes! We have a number of bundle options available when you register which will grant you entry into two or more events. Bundle options include:

  • Bundle 1 – Marathon, Half Marathon, 10km Bridge Run & 3.5km Family Fun Run
  • Bundle 2– Marathon and Half Marathon entry
  • Bundle 3 – Marathon and 10km Bridge Run
  • Bundle 4 – Half Marathon and 10km Bridge Run
  • Bundle 5– Half Marathon, 10km Bridge Run and 3.5km Family Fun Run
  • Bundle 6– 10km Bridge Run and 3.5km Family Fun Run

  Bundle options are only valid for each individual participant and cannot be redeem and shared amongst multiple people.

  If there is a different bundle of events you wish to participate in that are currently not available, please send our customer service team an email (info@sydneyrunningfestival.com.au) for assistance.

• Is there a limit/cut off for any distance?

  No, you can take each distance at your own pace.  However, just like the physical event please ensure that you have sufficiently trained  and to the best of your knowledge, you are not suffering from a condition, illness, injury or other physical disability or impairment that may prevent you/or render you unfit to participate in the virtual run. 

• Can I run this anywhere, including a treadmill?

  Yes, participants can participate and complete their event in their preferred way, including running on a treadmill. 

  We ask all participants to adhere to local government guidelines in place when taking part in their race.  

  Please select a safe route to run and take special care around traffic or when running off road. 

• What if my government guidelines/restrictions for exercising outside prevent me from participating in my desired race?

  If you are unable to complete your distance as a result of restrictions on exercising, you can complete the distance over multiple days.  Please note, this can not be done using the RunKeeper app and will need to be record on your own personal device.

  Please keep a record of your runs, and send an email to our customer service team (info@sydneyrunningfestival.com.au) and they will be able to assist you with uploading your result. 

• How do I upload my result?

  Instructions on how to upload your result can be downloaded here. 

  Please note, you will not be able to upload your result until the 20 September 2020.

• Will I recieve a bib to run with?

  Participants will receive a downloadable bib which will feature the name entered during the registration process. The bib can be accessed via the link shared in your registration confirmation email, or by the below links. This can be printed off and worn when completing your race. It is not compulsory to wear your bib when completing the virtual event, but we encourage running with your bib to feel part of the Blackmores Sydney Running Festival community and for those important selfies pre- and post-race!  

  Blackmores Virtual Sydney Marathon personalised bib >>

  Blackmores Virtual Half Marathon personalised bib >>

  Blackmores Virtual 10km Bridge Run personalised bib >>

  Blackmores Virtual 3.5km Family Fun Run personalised bib >>

   

• Is there any additional merchandise available for purchase

  No, we do not have any official merchandise available for purchase.

• Will I receive a medal?

  Once you have submitted a result, you will receive a virtual medal via email. Be sure to share your achievement via social!  

  If you do not receive this email, please contact our customer service team – info@sydneyrunningfestival.com.au

• Where can I find results?

  The Official Results page can be found here.

• Is participating in the virtual event safe?

  Prior to taking part in the virtual run, make sure you are COVID-19 safe and are up to date with all local government COVIS safe guidelines. Most importantly:

  • Download the COVID safe app (Australia)
  • Practice good hygiene
  • Maintain social distancing
  • Stay inside if you are unwell

  Please select a safe route to run and take special care around traffic or when running off road. Some routes can be very busy (especially on the weekends) so it is best to avoid common walk routs to ensure a smooth run.

   

   

• Can I run the usual route(s)?

  The event cannot be run along the traditional route.

  As normal road closures will not be in place this year, its especially important participants abide by normal traffic rules and do not run on the roads.

• Can I run in a group?

  We encourage participants to run solo or with a friend however we appreciate each regions COVID regulations are different.

  Please ensure you understand your local rules and follow accordingly.

  Australian Public Gathering Guidelines